REFUND POLICY

THE COMPANION ATELIER

Last Updated: 2 June 2026

1. GENERAL POLICY

THE COMPANION ATELIER operates a pay-on-completion model for most services.

As no upfront payments or deposits are generally required, refunds are usually not applicable.

2. PAYMENTS

Clients are charged only after agreed services have been delivered.

Payment may be processed:

  • Via POS terminal

  • Card payment

  • Approved in-person payment methods

Invoices may be provided upon request.

3. REFUND ELIGIBILITY

Refunds may only be considered where:

  • The Company fails to provide agreed services

  • Significant service disruption occurs due to Company fault

  • Duplicate or incorrect charges occur

Any refund decisions remain at the Company’s reasonable discretion.

4. NON-REFUNDABLE SITUATIONS

Refunds will not be issued where:

  • Services are terminated due to client misconduct

  • Clients change their mind after service completion

  • Clients violate Terms & Conditions

  • Dissatisfaction relates to subjective personal preferences

5. DISPUTES

Clients must raise any payment concerns within 24 hours of service completion.

We aim to resolve disputes professionally and fairly.

6. FRAUD PREVENTION

THE COMPANION ATELIER reserves the right to:

  • Refuse suspicious transactions

  • Investigate disputed payments

  • Provide documentation where legally required

7. CONTACT

For refund inquiries:

contact@thecompanionatelier.com
07775 450464